Legal
Refund Policy
We want every athlete to feel good about working with us. If something here conflicts with a written agreement you signed for a specific service, that agreement applies.
General policy
Refund requests must be submitted in writing through our contact form.
Monthly coaching
You can cancel 1-1 virtual coaching at any time by giving us 14 days' written notice. Refunds for an upcoming month are processed if your cancellation request arrives within 14 days of that month's payment.
Non-refundable services
Fees for services already provided, including consultations, lessons, bike fits, and training sessions, are non-refundable.
Training camp
- If we cancel: You'll get a full refund of camp fees paid to us.
- Schedule changes: The itinerary is subject to change.
- Add-ons: Aero testing and massage therapy are booked and paid directly with those independent providers. Their own cancellation policies apply.
Refund process
Approved refunds are processed within 14 business days of the request and issued through the original payment method.
Exceptions
Exceptions may be made at the discretion of Elevated Endurance Athletes LLC in extraordinary circumstances, such as medical emergencies, with appropriate documentation.
Questions
Elevated Endurance Athletes LLC
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